U.S. Jack CO. manufactures 100% USA made hydraulic jacks & service equipment. We offer high quality products & fast delivery at competitive prices.
Refund & Warranty Policies Return Policy: If you wish to return a new product within 14 days of purchase, you must first receive a Return Goods Authorization (RGA #) from us and state the reason why you wish to return the product. In addition, there will be a 15% restocking charge and shipping/ freight will be prepaid at your expense. We can only refund shipping/ freight costs if the return is a result of our own error. Please contact us ( via phone, fax, or e-mail) to alert us of your return, request an RGA #, and tell us the reason for your dissatisfaction. Your satisfaction with our products is of the utmost importance to us. After 14 days of purchase, no product returns will be allowed. No exceptions. Warranty Policy: All U.S. Jack manufactured products are warranted for a period of one year against defects in material and workmanship. This warranty is limited to the original consumer purchaser. Warranty does not cover damage due to accident, neglect, misuse, or products that have been altered or modified, or to which attachments not recommended by the manufacturer have been added. Proof of purchase is required and all warranty claims should be submitted directly to U.S. Jack CO. with a receipt, a description of the problem/ issue, along with your name, address, and phone number/ contact information. We will either repair or replace the product, as specified by the terms of this warranty policy. Please package the merchandise carefully to avoid damage during the return shipment and send it to: U.S. Jack CO. Attn: Robert Mulson 1125 Industrial Court Benton Harbor, MI 49022 P: 269-925-7777; or Toll Free: 1-800-535-2257 F: 269-925-6656 E: [email protected]
Our Privacy Statement
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.